Return policy
All Sales Are Final
Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through kidultoys.com .
Exceptions to the No Refund Policy
The only exceptions to our No Refund Policy include:
- Defective or Damaged Items: In the case of items that are received defective or damaged, please report this within 5 days of receiving the item. In such cases, we can do return or partial refund.
- Wrong Item Sent: If you receive an item different from the one you ordered, please notify our Customer Service within 5 days for a possible refund or exchange.
- Legal Requirements: Following applicable laws, any other conditions or circumstances where we are legally required to offer a refund will be honored.
To start a return, you can contact us at support@kidultoys.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.